Frequently Asked Questions

 

What are the cut off times for orders?

Orders need to be in by 6pm Monday for the following weeks delivery.

Example:

Order placed 12pm Monday 1st, Order Delivered Monday 8th.

Order placed 7pm Monday 1st, Order Delivered Monday 15th.

 

What is the difference between a One Time Purchase & a Subscription?

A One Time Purchase will give you 1 weeks worth of meals only. A Subscription will auto-renew each week meaning you don't have to remember to order.

 

When will my delivery arrive?

Christchurch Metro Delivery is Monday between 4.30am & 8am. Rest of NZ Delivery is Tuesday. You will receive a Track n Trace Number to view an expected time of delivery.

 

Will my delivery arrive chilled?

Yes, all your meals are chilled to 5 degrees as per Food Safety regulations and are temperature controlled throughout transportation. If you will not be at the location at time of delivery we recommend you leave a chilly bin outside.

 

How do i reheat my meals?

Meals can be enjoyed hot or cold. To heat, stab a few holes in the plastic covering, microwave until hot. This can be 2 - 4 minutes depending on your microwave.

 

Do you deliver to rural addresses?

No, sorry, perishable products cannot be shipped to rural addresses.

 

Do you deliver to rural addresses?

No, sorry, perishable products cannot be shipped to rural addresses.

 

What is your cancellation policy?

 No Cancellations or Skips after 6pm Monday, following week’s order.

In order to create your meals each week our team starts sourcing our fresh produce immediately after orders lock at Monday 6pm. Once the ingredients for your order have started to be sourced, we are unable to accept cancellations after this point. 

 

What is your refund policy?

There are certain situations where refunds or credits may be granted (if applicable)

Should the below situations occur a REFUND will be provided:

  • Incorrect products delivered
  • Damaged or missing products

Should the below situations occur a CREDIT  will be provided:

  • Cancellation Policy not adhered to
  • Operational Error
  • Incorrect Information provided by customer
  • Courier Delays

Please note that refunds or credits will not be processed for accidental orders or change of mind.