Frequently Asked Questions

Frequently Asked Questions & Answers

 

What are the cut off times for orders?

Orders need to be in by 6pm Monday for the following weeks delivery.

Example:

Order placed 12pm Monday 1st, Order Delivered Monday 8th.

Order placed 7pm Monday 1st, Order Delivered Monday 15th.

 

What is the difference between a One Time Purchase & a Subscription?

A One Time Purchase will give you 1 weeks worth of meals only. A Subscription will auto-renew each week meaning you don't have to remember to order.

 

When will my delivery arrive?

Christchurch Metro Delivery is Monday between 4.30am & 8am. Rest of NZ Delivery is Tuesday. You will receive a Track n Trace Number to view an expected time of delivery.

 

Will my delivery arrive chilled?

Yes, all your meals are chilled to 5 degrees as per Food Safety regulations and are temperature controlled throughout transportation. If you will not be at the location at time of delivery we recommend you leave a chilly bin outside.

 

How do i reheat my meals?

Meals can be enjoyed hot or cold. To heat, stab a few holes in the plastic covering, microwave until hot. This can be 2 - 4 minutes depending on your microwave.

 

Do you deliver to rural addresses?

No, sorry, perishable products cannot be shipped to rural addresses.

 

What is your refund policy?

We are happy to offer our customers a full refund for any packages that are received damaged.

We do not provide refunds for change of mind or failure to provide correct information at point of sign up so please read the supplied information carefully and ensure accurate information is inputted into your order when checking out. Refunds will not be given due to change of mind or failure to cancel within the 7 days,once your order has been confirmed, you will be issued a credit.

 

Do you deliver to rural addresses?

No, sorry, perishable products cannot be shipped to rural addresses.