Refund & Cancellation Policy
No Cancellations or Skips after 6pm Monday, following week’s order.
In order to create your meals each week our team starts sourcing our fresh produce immediately after orders lock at Monday 6pm. Once the ingredients for your order have started to be sourced, we are unable to accept cancellations after this point.
There are certain situations where refunds or credits may be granted (if applicable)
Should the below situations occur a REFUND will be provided:
- Incorrect products delivered
- Damaged or missing products
Should the below situations occur a CREDIT will be provided:
- Cancellation Policy not adhered to
- Operational Error
- Incorrect Information provided by customer
- Courier Delays
Please note that refunds or credits will not be processed for accidental orders or change of mind.
Any credit applied to your account will be valid for up to 6 calendar months, is non-transferable and cannot be exchanged or refunded for cash.
We process all refunds within 2 business days. Depending on your bank’s processes, it can take as little as a few hours or up to 10 business days for a refund to appear back in your account.